FAQ

1. I deleted the app/lost my phone/restored factory defaults, can I get back my photos?

   All the photos/videos stored in this app are stored in your local device′s storage. If you delete this app, Apple will forcibly remove all the data inside this app. It means if you never backup the data in the app, the photos/videos will be gone. Sorry to hear that.
   This app provides several ways to back up your photos: details please refer to next FAQ.

2. How to back up my photos and videos?

   Below 2 ways are suggested to use:
   a. Cloud Backup: The app provides the way to transfer photos between app and famous cloud app (Google Drive, Dropbox, One Drive, Box);
   b. Wi-Fi Transfer: Make sure your device which installs PV app and the PC are in the same Wi-Fi network, and then click the Wi-Fi icon in the app′s home page, follow the steps in that page to transfer photos between your device and PC.

3. All photos are gone, can I recover my photos?

   If you DID NOT delete the app or restore your device, the photos should still be there. Why you can′t see all your photos is probably because you logged in with the fake password so that you are not able to see the photos in the real albums.

4. What if all the photos are accidentally deleted?

   Please check your "Recently Deleted" album, if it′s still empty, the photos will not be able to recover.
   To ensure you never lose your photos again, please back up your photos regularly by using the APP self-provided Cloud Backup or Wi-Fi Transfer feature.

5. Is there any limit to storage size? How to resolve "No enough space" problem?

   The storage in EV app is completely free to use! If you get the warning messag of "No enough space", please go to device′s setting > General, Storage and iCloud Usage, check if there is enough available storage size.

6. Why no sound for video playback?

   On the left-hand side of the iPhone, there′s a small switch just above the two volume buttons. To turn the iPhone sound on and exit the silent mode, simply flip this switch up towards the front of the phone.

7. How to restore my purchased membership if I change a new iPhone?

   Please use the same Apple ID to login App Store, then go to app′s setting > click on [Restore Purchase] button.

8. Restore Purchase failed, how to resolve it?

   Please confirm if you use the same Apple ID as the one when you purchased it. Use the correct Apple ID to login and do [Restore Purchase] again to see if it works;
   

9. How to resolve "Wi-Fi not connected" error when using Wi-Fi Transfer feature?

   Go to device′s setting > scroll down to find out PV app, click on it > click "Wireless Data" > enable "WLAN & Cellular Data".

10. If you have any other questions, please contact us

    Email: trudutton@gmail.com